ACB Technical Incident Reporting Form

We live in an age where accessibility and inclusion is very important to ensure that each and every one of us has equal access to technology and services that we use in our lives. For this reason ACB’s Information Access Committee has established a form that will allow you to submit requests for the national organization to work on your behalf on technical issues that may be impacting you. We would strongly encourage that you proceed through the form and review all of the requirements before submitting an issue to the committee. We will review issues and will submit them to the national office for action on a quarterly basis unless an issue is marked urgent. If an issue is marked as urgent we will take the appropriate action based on the submission. Urgent issues should be those that require an immediate response and are time sensitive in nature.

Before submitting your request we would ask that the following steps be taken: • The issue that is being reported should be very clearly understood. • You should have brought The issue to the attention of the party where the technical issue resides. For example, if an issue is with a software application or a hardware product then the company that develops that product should have been appropriately contacted. • Multiple steps should have been taken with the company and clearly documented as a part of the process in seeking resolution. Documentation will need to be provided as a part of this process so please have that clearly available when submitting this form. • Contacts to company Answer Desks or Accessibility support groups should have been made if available. • Out-reach to technical email lists, community members and other technical resources should have been consulted prior to submitting this form. • All steps in troubleshooting and contacts made throughout the process need to be clearly identified and documented.

The following information will now be collected concerning your specific issue.

Feel free to add any additional comments before submitting your incident report.

Feel free to upload an audio sample demonstrating the issue if you wish.